Scoring Methodology
How the ManagerSignal
Score is calculated
The ManagerSignal Score is a research-backed, anonymous diagnostic of manager effectiveness across six core dimensions gathered from direct reports for a single review.
How the score works
Each dimension is rated 1-5 by reviewers. The six dimension scores are aggregated and normalized to a 0-100 scale to produce the overall ManagerSignal Score. Every dimension counts the same.
Team eNPS is reported separately and never folded into the score. A minimum of 3 qualifying responses is required before a score is published.
Six Scoring Dimensions
Psychological Safety
Assesses whether team members can speak up, disagree, and admit mistakes without fear of retaliation or embarrassment.
Coaching & Development
Evaluates how actively a manager grows their people through feedback and support: mentoring, stretch assignments, and career conversations.
Empowerment & Autonomy
Looks at whether a manager delegates and trusts the team to own their work, giving people room to act without micromanaging.
Clarity & Direction
Measures how clear expectations, goals, and overall team direction are, so people know what success looks like and where they are headed.
Communication & Recognition
Measures how well a manager keeps people informed and recognizes good work, with transparent, frequent, and appreciative communication.
Fairness & Inclusion
Assesses whether a manager treats people equitably and values everyone, making decisions that are consistent, unbiased, and inclusive.
Team eNPS
Employee Net Promoter Score is captured alongside the six dimension scores. It measures how likely direct reports are to recommend their manager, giving organizations a direct read on overall team sentiment.
Promoters
Team members who would strongly recommend their manager.
Passives
Team members with a neutral view of their manager experience.
Detractors
Team members who would not recommend their manager.
Threshold Protection
Results are held until a minimum of 3 qualifying responses (anonymous responses that have cleared moderation) have been collected. This ensures no individual reviewer can be identified from the aggregate data. Below the threshold, response counts are not shown.
Minimum qualifying responses required before any score is published. Once the threshold is reached, the Overall Score, six dimension scores, and Team eNPS are surfaced.
Strongest & Focus Areas
Strongest Areas
The highest-scoring dimensions surface as strongest areas, showing managers and HR leaders where leadership is working well across the team.
Focus Areas
The lowest-scoring dimensions surface as focus areas, giving managers a clear and structured starting point for development and improvement.
How a Score is Produced
Raw Ratings Collected
Reviewers rate each dimension on a 1-5 scale. All reviews are anonymous.
Dimension Score Calculated
Ratings across all reviewers are averaged per dimension.
Overall Score
The six dimension scores are aggregated, then normalized to a 0-100 scale to produce the overall ManagerSignal Score.
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